Partner · AC POLICY
COMMISSIONS CURRENT 2025-12-12 TO UFN AC NON-JV Commissions ACUSA Accolades Ticketing 12DEC25 - UFN
Structured searchable transcription · Original PDF remains authoritative
Time of Ticketing – Tour Code ACUSA
Section 1Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
Appendix3–TermsandConditionsapplicableforAllServices
ApplicableCarriers AirCanadaCarriers AirCanadaandanycarrierwithwhomAirCanadahasacapacitypurchaseorwetleaseagreementwhooperatesonbehalfofAirCanada underthe“AirCanada”,the“AirCanadaRouge”orthe“AirCanadaExpress”brands,aswellasTheLandlineCompanyInc.initscapacity asanoperatorofgroundtransportationonbehalfofAirCanada.
TimeofTicketingAPPLIESto:
- Originalticketsandadditionalcollectionofticketexchanges
- Basefare,surcharge,stopoverchargesandelementsshowninthefareboxandthefarecalculationboxoftheticket
- AllFlightPassespurchasedataircanada.com/agents,includingthoseidentifiedwithacorporatecontractnumberintheclient
identifierbox
- Publishedone-wayandround-tripfaresasperfarerules
- Sectorfaresasperfarerules
- ValidonpublishedgroupbookingwhenGR#isenteredintourcodeboxfollowedbytourcodeACUSAinthefollowingformat:
GR#/ACUSA
- Meetingsandconventionstickets
- Allowableexceptiononticketsusing8DxxticketdesignatorforPropellevels1-4andBlueprintDiscover,ExperienceorSavings
agreements: Faremustautoprice,debitmemoswillbeissuedformanuallypricedtickets Thevalid8Dxxticketdesignatormustappearontheapplicablesegments ThevalidcorporatetourcodemustalwaysappearintheTourCodebox TicketsmustbeACplated,andallflightsmustbeoperated,andmarketedonAC TourcodeACUSAmustappearinoneofthefollowingpositions: 1. Tourcodebox–Placethefive-digitalphanumericcorporatetourcode123XXandTOTtourcodeACUSAinthefollowing format:123XX/ACUSA OR 2. Endorsementbox–PlaceACUSAeitherbeforeorafterallothertext,forexample:ACUSA/CompanyPartneror CompanyPartner/ACUSA
TimeofTicketingDOESNOTapplyto:
- Changefees,sePartnerelectionfees,meals,upgradesandallotheroptionalproductsandservicesfees
- Allnetfares,includingLeisure/GroupnetfaresandInclusiveTour(IT)/BulkTicket(BT)nofareticketing
- SmallandMediumBusinessticketsidentifiedwithaPN#oranyotheraccountnumber
- Allcorporatecontractticketsidentifiedwithacorporatecontractnumberinthetourcodebox,includingticketswithnocorporate
discountapplied
- Aeroplanredemptiontickets,industryreducedrates,bereavementtravelandanyotherdiscountprogramfares
- Taxes,surchargeandanyfees/chargesenteredinthetaxboxes
- RoundtheWorldRTWfares
- Infantfaresnotoccupyingaseat
- RetroactiveTimeofTicketing;itistheresponsibilityofthetravelagenttoclaimthecorrecttimeofticketinguponticketissuance
Time of Ticketing – Tour Code ACUSA
Section 2Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
Appendix3continued–TermsandConditionsapplicableforAllServices
BookingandTicketing
| BookingChannels | - GlobalDistributionSystem(GDS) - aircanada.com/agents(whereapplicable)andACNDCcertifiedchannels | ||
|---|---|---|---|
| TourCode | ACUSAmustbeenteredinthetourcodeboxofGDSticketsattimeofticketing. WhenACUSAisnotenteredintheTourCodeboxoftheticket,orifitisenteredincorrectly,aticketingerror feeofminimum$50.00perticketwillapplyandthecommissionmayberecalled. Forexchangedtickets,youmuststillentertheTourCode,evenifTOTwasclaimedonoriginaltickets,orifTOT isnotapplicableduetoevenexchange. Failuretoadheretoticketinginstructionswillincurdebitmemospayablewithin30daysofissuance. | ||
| CommissionBox andPayment | - GDS:enterincentiveamountinthecommissionboxattimeofticketing. - aircanada.com/agentsandNDCcertifiedchannels:rateisautomaticallyappliedandpaidweeklyviaARC salesreportprocess. | ||
| Combination ofbookingclasses | - ForNorthAmerica(DomesticCanadaorTransborder),thehighestrateappliestotheentireticketbased ontherespectiveservice. - ForLatinAmericaandCaribbean(LAM/CARIB),thelowestrateoftheinternationalsegmentsbetween CanadaandLATAMappliestotheeligiblesegment(s). - ForTranspacific,thelowestrateoftheACinternationalsegmentsbetweenCanadaandTranspacific appliestotheeligiblesegment(s). Example:CLEYYZACYYZPVGAC(Zclass)–PVGYYZAC(Bclass)YYZCLEAC=CLEPVGeligible&PVG CLEeligible(POOUSA,lowestrateofthesegmentsbetweenCanadaandPacificapplies(ZandB class),6%onentireticket) | ||
| Combinationof services | - LatinAmericaandCaribbean/Transpacificcombinationsarepermitted,providedallsegmentsare marketed,platedandoperatedbyAC. Example:EWRYYZACYYZCUNAC–CUNYVRACYVRHKGAC=EWRCUNeligible(LAM/CARIB service)&CUNHKGeligible(Transpacificservice) - Transpacific/LatinAmericaandCaribbeancombinationsarepermitted,providedallsegmentsare marketed,platedandoperatedbyAC. Example:SEAYVRACYVRHKGAC–HKGYVRACYVREZEAC=SEAHKGeligible(Transpacificservice) &HKGEZEeligible(LAM/CARIBservice) - Transpacific/Transatlanticcombinationsarepermitted;theTranspacifictimeofticketingcommission ratewillonlyapplyontheportionofthetripthatincludestheACTranspacificsegment. Example:DENYVRUAYVRICNAC–ICNFRALHFRAYYZACYYZLAXAC=DENICNeligible&ICNLAX noteligible(Transatlanticsegment) | ||
| Open | Permittedasperfarerules. | ||
| Jaw/Combination | |||
| Stopover | Permittedonlywhenindicatedonthepublishedfarerules. | ||
| ExchangedTickets | - GDS:Ifafullyunusedticketisexchanged,Agencywillreturnthecommissionoftheoriginalticketand claimcommissiononthenewbasefare.Forpartiallyusedtickets,theoriginalcommissionapplies. - AirCanada’sagencywebsiteandACNDCcertifiedchannels:Ifaticketisexchanged,thenewcommission percentagecanonlybeappliedontheADCOLvalue,notonthetotalnewbasefare.Forpartiallyused tickets,theoriginalcommissionapplies. | ||
| Refunds | TimeofTicketingisrecalled. | ||
| Taxes,Surcharges, | Agencyisresponsibleforcollectionofallapplicabletaxes,fees/chargesandsurchargesvalidattimeof ticketing. | ||
| Fees/Charges | |||
| SplitTicketing | Whencustomerhasrequestedaround-trip,Agencyshallnotissuetwoone-wayticketsinlieuofoneround- tripticket. |
CommissionBox
| andPayment |
Combination
| ofbookingclasses |
Combinationof
| services |
|---|
Time of Ticketing – Tour Code ACUSA
Section 3Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
Appendix4-AdditionalTermsandConditionsapplicableto
NORTHAMERICA
NorthAmerica
| Cabin | POOUSA | POOCAN | ||||
|---|---|---|---|---|---|---|
| Business/PremiumEconomy:J,C,D,Z,P,O,E,A | 10% | 4% | ||||
| Economy: Y,B,M,U,H,Q,V,W,S,T,L,K,G | 5% | 3% | ||||
| Basic: allEconomyclasseswithfarebasisendingin-BA | 2% | 0% |
| FlightPasses | 4%whenpurchasedataircanada.com/agents |
|---|
TimeofTicketingRatesareinclusiveofanyapplicabletaxoncommissions.
PointofOrigin(POO):Thecountrywherethejourneybegins,determinedbythefirstairportcodeontheticket.
Ifbookingclassesarecombined,thehighestrateappliestotheentireticketbasedontherespectiveservice.
Origin–Destination
NorthAmerica: WithinCanadaandbetweenCanada-UnitedStates(includesAlaska,Hawaii)
WithinCanada:AticketwhereallsegmentsarewithinCanada–POOCANrateswillapply Transborder:AticketwhereatleastonesegmentisbetweenCanadaandUS–TOTratewillapplybasedonPOOasperabovegrid
Plating AirCanada014
PermittedCarriers
AirCanadaCarriers AllsegmentsoftheticketmustbemarketedbyAirCanadaandoperatedbyanAirCanadaCarrier–seePage1
AdditionalPermittedCarriers CanadianNorth5T,CentralMountainAir9M,BearskinJV,AirCreebecYN,PALAirlinesPBandPascanAviationP6arepermitted withinCanadaprovidedthatonesegmentismarketedbyAirCanadaandoperatedbyanAirCanadaCarrier.
ForTransborderitineraries,AirCanadamarketedflightsoperatedbyUnitedAirlinesorUnitedExpressonsegmentswithinthe UnitedStatesarepermitted,providedtheTransbordersegmentismarketedbyAirCanadaandoperatedbyanAirCanadaCarrier.
Example:IAH-DFW(UA)//DFW-YYZ(AC)//YYZ-DFW(AC)//DFW-IAH(UA)
Refertopages1and2forTermsandConditionsapplicableforAllServices
Time of Ticketing – Tour Code ACUSA
Section 4Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
Appendix5-AdditionalTermsandConditionsapplicableto
LatinAmericaandCaribbean(LAM/CARIB)
LatinAmericaandCaribbean
| Cabin | POOUSA | POOCAN/LAM/CARIB | ||
|---|---|---|---|---|
| Business/PremiumEconomy:J,C,D,Z,P,O,E,A | 15% | 2% | ||
| Economy: Y,B,M,U,H,Q,V,W,S,T,L,K,G | 6% | 2% | ||
| Basic: allEconomyclasseswithfarebasisendingin-BA | 2% | 0% |
| FlightPasses | 4%whenpurchasedataircanada.com/agents |
|---|
TimeofTicketingRatesareinclusiveofanyapplicabletaxoncommissions.
PointofOrigin(POO):Thecountrywherethejourneybegins,determinedbythefirstairportcodeontheticket. Interlinecarriers:CarriersotherthanstipulatedundertheAirCanadaCarriersdefinition. Codeshare:AirCanadamarketedflightsthatareoperatedbyadifferentcarrier.
Ifbookingclassesarecombined,thelowestrateoftheinternationalsegmentsbetweenCanadaandLAM/CARIBappliestothe eligiblesegment(s).
CombinationofservicesispermittedbetweenLAM/CARIBandTranspacific,providedallsegmentsaremarketed,platedand operatedbyAC. o Example:EWRYYZACYYZCUNAC–CUNYVRACYVRHKGAC=EWRCUNeligible(LAM/CARIBservice)&CUNHKG eligible(Transpacificservice) Origin–Destination
LAM/CARIB: BetweenUSA,Canada-Caribbean,Mexico,CentralAmericaandSouthAmerica
Antigua,Argentina,Aruba,Bahamas,Barbados,Belize,Bermuda,Bolivia,Brazil,CaymanIslands,Chile,Colombia,CostaRica,Cuba, Curacao,DominicanRepublic,Ecuador,ElSalvador,FalklandIslands,FrenchGuyana,Grenada,Guadeloupe,Guatemala,Guyana, Haiti,Jamaica,Martinique,Mexico,Panama,Paraguay,Peru,PuertoRico,SaintLucia,SaintMaarten,St.KittsandNevis,St-Vincent, Suriname,TrinidadandTobago,TurksandCaicosIslands,UruguayandVenezuela SubjecttochangebasedonAirCanadaschedule Plating AirCanada014 PermittedCarriers
AirCanadaCarriers AtleastoneLAM/CARIBsegmentoftheticketmustbemarketedbyAirCanadaandoperatedbyanAirCanadaCarrier-seePage1.
Commissionwillapplytotheeligiblesegmentsaspertheinstructionsunder“CodeshareandInterline”below.
AdditionalPermittedCarriers 1. CanadianNorth5T,CentralMountainAir9M,BearskinJV,AirCreebecYN,PALAirlinesPBandPascanAviationP6are permittedwithinCanadasegment(s)providedthatallothersegmentsaremarketedbyAirCanadaandoperatedbyan AirCanadaCarrier.
CodeshareandInterline
- AtleastoneLAM/CARIBsegmentoftheticketmustbemarketedbyAirCanadaandoperatedbyanAirCanada
Carrier.
- CodeshareandinterliningarepermittedateitherendofitineraryONLYwhenPOOisUSAorCAN.Itisnotpermitted
whenPOOisLAM/CARIB.
- Onaround-tripticket,withACoperatingone(1)LAM/CARIBsegmentandanothercarrieroperatingtheother
LAM/CARIBsegment,thecommissionwillonlyapplytotheportionofthetripthatincludestheeligibleAC LAM/CARIBleg.Forexample: o JFKYYZACYYZBOGAV–BOGYYZACYYZJFKAC=JFKBOGnoteligible(LAM/CARIBsegmentonAV)& BOGJFKeligible
- Maximumof2segmentscanbeoperatedbyanothercarrierineachdirection.
Refertopages1and2forTermsandConditionsapplicableforAllServices
Time of Ticketing – Tour Code ACUSA
Section 5Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
Appendix6-AdditionalTermsandConditionsapplicableto
TRANSPACIFIC
Transpacific
| Cabin | POOUSA | POOCAN/PAC/LAM/CARIB | ||
|---|---|---|---|---|
| Business/PremiumEconomy:J,C,D,Z,P,O,E,A | 15% | 2% | ||
| Economy: Y,B,M,U,H,Q,V,W,S,T,L,K,G | 6% | 2% | ||
| Basic: allEconomyclasseswithfarebasisendingin-BA | 2% | 0% |
| FlightPasses | 4%whenpurchasedataircanada.com/agents |
|---|
TimeofTicketingRatesareinclusiveofanyapplicabletaxoncommissions. PointofOrigin(POO):Thecountrywherethejourneybegins,determinedbythefirstairportcodeontheticket. Interlinecarriers:CarriersotherthanstipulatedundertheAirCanadaCarriersdefinition. Codeshare:AirCanadamarketedflightsthatareoperatedbyadifferentcarrier.
Ifbookingclassesarecombined,thelowestrateoftheACinternationalsegmentsbetweenCanadaandPACappliestotheeligible segment(s).
Combinationofservicesispermitted: 1. BetweenTranspacificandLAM/CARIB,providedallsegmentsaremarketed,platedandoperatedbyAC.Forexample: o SEAYVRACYVRHKGAC–HKGYVRACYVREZEAC=SEAHKGeligible(Transpacificservice)&HKGEZEeligible (LAM/CARIBservice)
BetweenTranspacificandTransatlantic,theTranspacifictimeofticketingcommissionratewillonlyapplyontheportion ofthetripthatincludestheACTranspacificsegment.Forexample: o DENYVRUAYVRICNAC–ICNFRALHFRAYYZACYYZLAXAC=DENICNeligible&ICNLAXnoteligible(Transatlantic segment)
OriginDestination
BetweenUSA,Canada,LAM/CARIBandAsia-Pacificdestinations.ExcludingIndiaandPOOmainlandChinatoCanada. Australia,Brunei,Bhutan,Cambodia,China,CookIslands,EastTimor,Fiji,Guam,HongKong,Indonesia,Japan,Kiribati,Korea,Laos, Macau,Malaysia,Maldives,MarshallIslands,Micronesia,Mongolia,Myanmar,Nauru,Nepal,NewCaledonia,NewZealand,Papua NewGuinea,Palau,Philippines,Polynesia,Samoa,Singapore,SolomonIslands,Taiwan,Thailand,Tonga,Tuvalu,Vanuatuand Vietnam SubjecttochangebasedonAirCanadaschedule
- TicketwithPOOmainlandChinatoCanadaisnotpermitted.Forexample:
o PEKYYZAC(Dclass)–YYZPEKAC(Dclass)=PEKYYZnoteligible&YYZPEKnoteligible(POOmainlandChinato Canada)
- TicketwithPOOChinatoUSAorLAM/CARIBispermitted.Forexample:
o PEKYYZAC(Dclass)YYZLGAAC–LGAYYZACYYZPEKAC(Bclass)=PEKLGAeligible&LGAPEKeligible(2%onentire ticket,POOChinatoUSA)
- TicketwithPOOLAM/CARIBtoPACispermitted.Forexample:
o MEXYYZACYYZHNDAC(Dclass)–HNDYYZAC(Dclass)YYZMEXAC=MEXHNDeligible&HNDMEXeligible(2%on entireticket,POOLAM/CARIBtoPAC)
Plating AirCanada014
Time of Ticketing – Tour Code ACUSA
Section 6Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
TRANSPACIFIC(continued)
PermittedCarriers A. AirCanadaCarriers AtleastoneTranspacificsegmentoftheticketmustbemarketedbyAirCanadaandoperatedbyanAirCanadaCarrier-seePage1.
Commissionwillapplytotheeligiblesegmentsaspertheinstructionsunder“CodeshareandInterline”below.
AdditionalPermittedCarriers 1. CanadianNorth5T,CentralMountainAir9M,BearskinJV,AirCreebecYN,PALAirlinesPBandPascanAviationP6are permittedwithinCanadasegment(s)providedthatonetranspacificsegmentismarketedbyAirCanadaandoperatedby anAirCanadaCarrier.
CodeshareandInterline
- AtleastoneTranspacificsegmentoftheticketmustbemarketedbyAirCanadaandoperatedbyanAirCanada
Carrier. Forexample: o EWRHKGUAHKGPEKCX–PEKYYZAC(Dclass)YYZEWRAC=EWRPEKnoteligible(PACsegmentonUA), PEKEWReligibleat15%
- CodeshareandinterliningarepermittedateitherendofitineraryonthePacificserviceONLYwhenPOOisUSAor
CAN.ItisnotpermittedwhenPOOisPACorLAM/CARIB.Forexample: o HKGPEKCXPEKYYZACYYZEWRAC–EWRHKGUA=HKGEWRnoteligible&EWRHKGnoteligible (InterlineorCodeshareticketsonthePacificservicewhenPOOisPacificisnoteligibleforcommissions)
- Maximumof2segmentscanbeoperatedbyanothercarrierineachdirection.Forexample:
o SFODENUADENYVRUAYVRICNACICNNRTCX–NRTYVRACYVRLAXUALAXSFOUASFODENUADEN
PDXUA=SFONRTeligible&NRTPDXnoteligible(morethan2segmentsoperatedbyanothercarrier)
- Onaround-tripticket,withACoperatingone(1)transpacificsegmentandanothercarrieroperatingtheother
Transpacificsegment,thecommissionwillonlyapplytotheportionofthetripthatincludestheeligibleAC Transpacificleg.Forexample: o DENYVRUAYVRHKGAC–HKGSFOUASFODENUA=DENHKGeligible&HKGDENnoteligible(PAC segmentonUA)
o DENYVRUAYVRICNAC–ICNYVRAC*YVRDENUA=DENICNeligible&ICNDENnoteligible(PAC segmentonAC*codeshare)
Refertopages1and2forTermsandConditionsapplicableforAllServices
Time of Ticketing – Tour Code ACUSA
Section 7Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
TERMSANDCONDITIONS
DEFINITIONSANDAPPENDICES
1.1 Unlessthecontextotherwiserequires,wordsandphraseshavethefollowingmeanings:
(a) “Agency”meanstheAgencyandanyandallofitsbranchlocations,franchiselocations,relatedagencies,appointedagents, oranyothertravelagentissuingticketsthroughtheAgency.
(b) “Agreement”meansthisConfidentialIncentiveAgreementtogetherwithitsappendices(attachedhereto).
(c) “AirCanadaContent”meansAirCanadafares,farebrandsandattributes,ancillaryproductsandseatavailability.
(d) “GDS”meansanycomputerizedglobaldistributionsystem(commonlyreferredtoasacomputerizedreservationsystem), includingwithoutlimitationeachoftheglobaldistributionsystemsoperatedbyAbacus,Amadeus,Farelogix,Infini,ITA, Sabre,Sirena,Travelport,Travelskyandtheirrespectiveaffiliates,successorsandassigns.
(e) “GDSidentifier”meansauniqueARC(AirlinesReportingCorporation)number,GDSofficeIDorGDSpseudo-citycode.
(f) “IncentivePayment(s)”meansthepaymentspayablebyAirCanadatoAgencyassetforthintheattachedAppendicesin accordancewiththisAgreement.
(g) “Party”meanseitherAirCanadaorAgencyand“Parties”meansbothofthem.
(h) “Taxes”shallhavethemeaningattributedtheretoinSection10.
(i) “Term”shallhavethemeaningattributedtheretoinSection5.
(j) “TimeofTicketing”isacommissionratethatisappliedtothebasefarebeforetaxes,fees/chargesandsurchargesatthe timeofticketissuance.
1.2 ThefollowingAppendicesareattachedheretoandconsideredanintegralpartofthisAgreement: a. Appendix1–AirCanada’sBrandedTermsGuidelines
AGENCY’SOBLIGATIONS
2.1 PreferredproviderDesignation.AgencywilldesignateAirCanadaasapreferredproviderincludingpromotingAirCanada’s productsandservicesacrosstheorganizationandprovidingAirCanadawithdirectaccesstooperationalteamsandother applicableteamsintheAgency.
2.2 PreferredCarriers.InexchangeforthebenefitssetforthinthisAgreement,AgencyshalldesignateAirCanadaCarriersas “preferredcarriers”byusingitscommerciallyreasonableeffortstosellandpromotetheairtransportationservicesofferedby thesePreferredCarriers.Air Canada reservesthe right to change, withdraw, or add/delete any carrier from the list of PreferredCarriers.
2.3 TariffsandTicketing. AgencyagreestoabidebythetermsoftheARCSalesAgreementandbytheapplicablefarerules containedinAirCanada’sticketinginstructions,asprovidedbyAirCanadafromtimetotime.
Time of Ticketing – Tour Code ACUSA
Section 8Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
2.4 Redistribution.WithrespecttoAirCanadaContent,Agencyshallnot,distributeAirCanadaContentto,displayAirCanada Contenton,advertiseAirCanadaContentwith,orshareAirCanadaContentinanyothermannerwith,any(i) GDS (ii)third partytravelagency,whetheron-lineor“brickandmortar”,or(iii)thirdpartymetasearchwebsiteormobileapplication accessiblebyconsumers.Notwithstandingtheforegoing,redistributionofAirCanadaContenttoAgencyhostedloyalty programsissubjecttowrittenconsentbyAirCanada.Suchconsentmaybewithdrawnatanytime.
2.5 UseofTrademarks. AgencyagreesandacknowledgesthatthisAgreementdoesnotconstitutealicenseforAgencytousethe trade names, logos, trademarks or service marks of Air Canada. Agency agrees to abide by Air Canada’s branded term guidelines(asmaybeupdatedbyAirCanadafromtimetotimeandcommunicatedtoAgency)andattachedtothisAgreement asAppendix1.Agencyagreesandacknowledgesthatanyuse(whichwouldinclude,withoutlimitation,anyreproduction and/ordisplay)ofAirCanada’strademarks,tradenames,anyrelatedkeywordinclusiveofAirCanada’strademarksservice marks,orotherintellectualpropertyownedorlicensedbyAirCanadaissubjecttoAirCanada’spriorwrittenapprovaltobe providedonacasebycasebasis.
2.6 SplitTicketing.Agencywillnotemploythepracticeofsplitticketingonitinerarieswherethecustomerissearchingfora round-tripticket.
2.7 PassengerContactInformation.PassengercontactinformationmustbeenteredinthePassengerNameRecord(PNR)asper ARCIndustryAgents’Handbook.AirCanadareservestherighttoterminateAgency’sparticipationinthisAgreementdueto failuretocomplywiththisrequirement.
2.8 PaymentCards. ExceptasauthorizedotherwisebyAirCanada,AgencymustfollowtheARCAgentReportingAgreementas itpertainstocustomercardsales. Adebitmemoof$150willbeissuedforeachviolation.
2.9 AccesstoAirCanadaContent.AgencyagreesthatitwillonlyaccessandticketAirCanadaContentthroughitswebsitesand thebookingandticketinglocationsassociatedtothosewebsitesandidentifiedinthisAgreement.Accessingand/orticketing AirCanadaContentthroughanythird-partytravelagencyincludingtouroperatorsandconsolidatorswithouttheexpressed writtenconsentofAirCanadaisstrictlyprohibited.Foravoidanceofdoubt,Agencywillnotaccessnorsellnetfaresprovided byathird-partytravelagency.Failuretocomplywillincuraminimum$100ticketingerrorfeetoAgencyperissuedticket regardlessoftheticketinglocation.
2.10 ServiceFees.Agencymayapplyservicefeesrelatingtothemanagementandservicingofcustomersthatbookthroughtheir websitesorcallcentres,orotherwiserelatingtotheservicesassetforthinitscustomerfacingtermsandconditions.Agency willnotapplyservicefeesforAirCanada’sinvoluntarychanges.Suchfeesmaynotbeappliedorusedtomanipulatepriceof anyservices,ancillaries,taxesfees/chargesandsurchargeschargedbyAirCanada,meaningthattheAgencyshallnotcharge feesinawaywhereitsfeecanbeconfusedasbeinganAirCanadafee,eithersoldseparatelyorincludedwithinthefarebeing purchased.
2.11 AirCanadaWebsites.Agencymaynotaccessorusewww.aircanada.com,aswellasanyotherwebsitesthatareownedand operatedbyAirCanada(collectively,the“Website”)foranypurposethatisunlawfulorthatisprohibitedbyitsTermsofUse asoutlinedathttps://www.aircanada.com/ca/en/aco/home/legal/terms-of-use.htmlandmayonlyaccessorusetheWebsite todeterminetheavailabilityofandtopurchaseproducts,goodsandservicesofferedontheWebsite.UseoftheWebsitefor anyotherpurpose,includinganycommercialuseorpurpose,isexpresslyprohibited.
2.12 PointofSale.Agency,wheretargetingUSAconsumers,willberequiredtobookallitinerarieswithanIPaddressinpointof saleinUSAthroughaGDSIdentifierlocatedinUSA,aswellasberequiredtoissueticketsthroughanARCnumberlocatedin USA.
Time of Ticketing – Tour Code ACUSA
Section 9Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
2.13 Non-Discrimination. Agency shall not arbitrarily discriminate against, or disfavour customers of Air Canada Carriers as compared to customers of any other carriers in the provision of customer service, access to any services or features or assessmentofservicefeesorotherchargesonthebasisthPartneruchindividualsarecustomersofAirCanadaCarriers.
2.14 Customerservice.Agency shallprovideservice in a timely manner to any customer for schedule changes, voluntary and involuntarychanges,ticketpricingandrepricing,ticketissuanceandreissuance,refunds,futuretravelcredits,travelvouchers andwillmanageitsGDSqueuesinaccordancewiththeserequirements.AgencywillnotapplyservicefeesforAirCanada’s involuntary changes. Agency will adhere to best consumer practices, especially, but not limited to Canadian, US and EU consumerlegislation.AnydirectcostsincurredbyAirCanadasolelyduetoAgencynotcomplyingwithbestpracticesaccording to legislationwillbechargedtoAgency (includinglegal, courtroom and admin cost)the Parties agreetohavegood faith discussiononbestcustomerpractices.
2.15 AmountsOwed.DuringtheTerm,AgencywillremittoAirCanada,allamountsowedtoAirCanada,andinparticularamounts arisingfromAirCanada’sdebitmemos,exceptthosebeingdisputedingoodfaith.AirCanadareservestherighttoinhibitan Agency’sabilitytoview,bookandticketAirCanada’sinventoryand/orterminateAgency’sparticipationintheAgreementdue tofailuretopayanyoutstandingdebitmemofee(s).
2.16 Breach.IfAgencyisinbreachofoneofthetermsandconditionsofthisAgreement,AirCanadamaywithholdfutureIncentive PaymentrelatedtoabreachofthesectionsunderthisAgreement,recalculatepastIncentivePaymentandterminatethis Agreement.
2.17 CRSbookingandticketingpolicy.AgencyagreesandacknowledgestoreadandapplytheAirCanadaCRSbookingandticketing policyunderthelinkhttps://www.aircanada.com/us/en/ado/drs/agents.html.Failuretocomplymayresultinabreachofthis Agreement.
2.18 Solicitation. Agency agrees and acknowledgesthat it is strictly prohibited fromusingthisAgreement to solicit or attract businessfromanotheragency.FailuretocomplymayresultinremovalfromtheAgreement.
2.19 Paymentcalculations.AgencyagreesthatthecalculationsusedforthepurposesofdeterminingtheIncentivePaymentwill bebasedsolelyupondatacontainedinAirCanada’ssystemsandrecords,whichintheeventofadisputewilltakeprecedence overthedatainanyotherrecords.
2.20 Promotionalemails.AgencyherebygivesitsexpressconsenttoreceivepromotionalemailsfromAirCanadainconnection withthisAgreement.Suchemailsmayinclude,butarenotlimitedto,communicationsregardingtacticaloffers,updates,and otherpromotionalcontentrelevanttotheservicesprovidedunderthisAgreement.TheAgencyacknowledgesthatitmay unsubscribefromtheseemailsatanytimebyfollowingtheinstructionsprovidedintheemailcommunications.
AGENCY’SREPRESENTATIONSANDWARRANTIES
3.1 AgencyrepresentsandwarrantsthatitisanaccreditedagentunderthetermsoftheARCSalesAgreement.Agencyagreesto abidebythetermsoftheARCSalesAgreementandbytheapplicablefarerulescontainedinAirCanada’sticketinginstructions, asprovidedbyAirCanadafromtimetotime.
3.2 AgencyagreesandacknowledgesthatitandtheotherentitiescomprisingtheAgencyareisstrictlyprohibitedtoapplyany surchargefeesonAirCanadadirectchannelsprovidedAirCanadadoesnoteitherdirectlyorindirectlycausetheAgencyto incuranyadditionalcostsoradditionalhandling,comparedtoAgency’sordinarybookingchannelsusedprimarilyinitsordinary courseofbusiness,tomakesuchbookings.
Time of Ticketing – Tour Code ACUSA
Section 10Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
3.3 NoAgencymayissueaticketforanonlinetravelagencywithouttheexpressedpriorwrittenconsentfromAirCanada.Failure tocomplywillincuraminimum$100ticketingerrorfeeperissuedticket.
3.4 EachPartyagreesthatitwillnotbidontheotherParty’skeywordslistedinAppendix1as“RestrictedKeywords”aspartofits InternetsearchenginekeywordbiddingprogramduringtheTermoftheAgreement. Inaddition,eachPartyagreesthatitwill notbidonvariations,misspellingsorcombinationsofRestrictedKeywordsthatareintendedorlikelytocauseconfusioninthe mindofareasonableconsumer(e.g.,deletionofspaces,transpositionofletters,wordforwordtranslation). Notwithstanding theforegoing,nothinginthisSectionshallprohibiteitherPartyfrom(a)biddingonand/orpurchasingkeywordsthatpertain togeographicaldestinations;(b)biddingonand/orpurchasingkeywordsthatwillbeusedinagenericordescriptivemanner; or(c)biddingonand/orpurchasingkeywordsthatareunrelatedtotheotherParty’sserviceswhichhappentobeaduplication ofaportionofaRestrictedKeyword.
AIRCANADA'SOBLIGATIONS
4.1 AirCanada agrees to pay Agency the corresponding Incentive Payment identified in the attached Appendices in the Agreement.
5. TERM
5.1 ThesetermsandconditionsconstitutetheagreementbetweenAirCanadaandtheAgencywithrespecttoitsparticipationin the Agreement. The Agreement will commence on December 12, 2025 and continue unless terminated by Air Canada in accordancewithSection6below.
TERMINATION
6.1 AirCanadamayterminatethisAgreementand/orAgency’sparticipationinthisAgreementatitssolediscretion,atanytime, forconveniencebyprovidingAgencywiththirty(30)dayspriorwrittennoticeoftermination.
6.2 AirCanadamayterminatethisAgreementwithimmediateandautomaticeffectfollowingwrittennoticetoAgencyinthe event:
a. Agencymakesageneralassignmentforthebenefitofcreditorsorbecomesinsolvent,filesavoluntarypetitionin bankruptcy, petitions for or acquiesces in appointment of any receiver, trustee or similar office to liquidate or conserveitsbusinessoranysubstantialpartofitsassets,commencesunderthelawsofanyjurisdictionproceedings relatingtoinsolvency,bankruptcy,reorganization,readjustmentofdebt,dissolution,liquidationoranyothersimilar proceedings;
b. Agencybecomestheobjectofanyproceedingoractionofthetypedescribedaboveandsuchproceedingoraction remainsundismissedorunstayedforaperiodofsixty(60)businessdays;
c. AgencyoranyotherentitycomprisingtheAgencycommitsamaterialbreachofthisAgreement,inwhichcaseall futurepaymentsareforfeited;
d. AgencyoranyotherentitycomprisingtheAgencyisdeclareddelinquentorindefaultbyARC,oranyotherairline, inwhichcaseallfuturepaymentsareforfeitedor;
e. AgencyoranyotherentitycomprisingtheAgencymakesanattempt,whethersuccessfulornot,toeithersolicit business from other travel agencies or distributors, or to enter into any business arrangement with other travel agenciesordistributors,withtheintentto,inAirCanada’ssoleopinion,artificiallyinflatetherevenuesthatareused todeterminetheIncentivePayment payabletoAgencyhereunder,includingwithoutlimitation,solicitingbusiness by rewarding other travel agencies or distributors with any monies earned as Incentive Payment under this Agreement.
Time of Ticketing – Tour Code ACUSA
Section 11Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
6.3 The structure of the Incentive Payment payable pursuant to this Agreement is based on the current operations of competitiveairlinesinthedomestic,transborderandinternationalmarkets. Shouldtheseoperationschangesignificantly, inthesoleopinionofAirCanada,actingreasonably,AirCanadamayproposeamendmentstothetermsandconditions oftheAgreement.
CONFIDENTIALITY
7.1 All information in and related to this Agreement is confidential. Agency may not disclose the Terms, conditions and existencetothirdpartieswithoutthepriorwrittenconsentofAirCanada. Intheeventofabreachorthreatenedbreach byAgencyofitsconfidentialityobligationshereunder,Agencyagreesthat,asaresult,AirCanadawillsufferirreparable harm, that monetary damages won't compensate Air Canada for such harm and that Air Canada may seek specific performanceand injunctiveorother equitablerelief(in addition to allother remedies, includingmonetarydamages). Agency'sconfidentialityobligationshereundershallsurvivetheexpirationorearlierterminationofthisAgreement.
7.2 IfAgencyisinbreachofthisobligationofconfidentiality,AirCanadamayterminatethisAgreementonwrittennoticewith effectonthedatesetoutinthenotice.
8. NOTICE
8.1 Anynotice,direction,consent,approvalorothercommunicationgivenpursuanttothisAgreement(eacha"Notice")must beinwriting,sentbypersonaldelivery,courier,ore-mail,provided,however,thatinthecaseofe-maildeliveryofany Notice(i)no"bounceback"ornoticeofnon-deliveryisreceivedbythesender,and(ii)eachNoticedeliveredbye-mailwill include"[includedescription ofNotice]Notice" in thesubject line(providedthat any failureto includesuch specified subjectlinewillnotinanywayaffectthesufficiencyorvalidityoftheNotice).NoticestotheAgencyshallbeaddressed to the individual identified by the Agency. Notices to Air Canada shall be addressed to theAgency’s Air Canada sales manager.
8.2 Noticeisdeemedtobereceived(i)inthecaseofaNoticesentbypersonaldeliveryorcourier,Noticewillbedeemed receivedonthedateofdeliverysetforthintherecordsofthepersonwhoaccomplishedthedelivery,and(ii)inthecase ofaNoticesentbye-mail,onthedateofdeliveryortransmission(asthecasemaybe)ifitisadayonwhichbanksare openforcommercialbusinessinthelocationoftherecipientandthedeliveryortransmission(asthecasemaybe)was made prior to 5:00 p.m. (local time in place of receipt) and otherwise on the next day on which banks are open for commercialbusinessinthelocationoftherecipient.IfanyNoticeissentbymorethanoneoftheabove-listedmethods, Noticewillbedeemedreceivedontheearliestpossibledateinaccordancewiththeaboveprovisions.
8.3 EitherPartymaychangeitsaddress(oranyelementthereof)fromtimetotimebyprovidingaNoticeinaccordancewith theforegoing.AnysubsequentNoticemustbesenttothePartyatitschangedaddress.AnyelementofaParty'saddress thatisnotspecificallychangedinaNoticewillbeassumednottobechanged.
INDEMNIFICATION,LIMITATIONOFLIABILITYANDINSURANCE
9.1 Each Party (the “Indemnifying Party”) will hold harmless, indemnify and defend the other Party, its affiliates and their respectiverepresentatives(collectively,the“IndemnifiedParties”)fromandagainstanyandallthird-partyliabilities,claims, suits,losses,damages,intellectualpropertyinfringementandexpenses(includingreasonableattorneys’fees)(collectively, “Losses”)incurredbytheIndemnifiedPartiesandtotheextentarisingoutoforrelatingto(a)anynegligentactoromissionor thewilfulmisconductoftheIndemnifyingParty,or(b)abreachbytheIndemnifyingPartyofitsrepresentations,warranties, covenantsandobligationsunderthisAgreement.
9.2 NoPartyshallbeliableforanyindirect,special,incidentalorconsequentialdamages,includinglostrevenues,lostprofits,or lostprospectiveeconomicadvantage,whetherornotforeseeableandwhetherornotbasedonagreement,tort,orwarranty claimsorotherwise,arisingfromanyperformanceorfailuretoperformunderthisAgreement,andeachPartyherebyreleases andwaivesanyclaimsagainsttheotherPartyregardingsuchdamages. Notwithstandingtheforegoing,theselimitationsdo notapplytoa(i)breachofSection9or(ii)grossnegligenceorwillfulmisconduct.
Time of Ticketing – Tour Code ACUSA
Section 12Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
9.3 Agencywillmaintaininfullforceandeffectsufficientinsurancecoveragesasmaybeappropriatetocoveritsobligationsunder thisAgreement.IfrequestedbyAirCanada,AgencywillprovideAirCanadawithacertificateofinsurance.UponAgencybeing informedofapolicycancellationoradversematerialchange,AgencywillpromptlyinformAirCanada.
10.TAXES
EachPartyandappointedagentsshallbesolelyresponsibleandshallpayanyandalltaxesattributabletoitsnetorgross incomeornetorgrossreceipts,ortaxeswhicharecapital,property,doingbusiness,excessprofit,networthorfranchise, oranyothersimilartaxes(includinganyinterestandpenaltiesthereon).
11.MISCELLANEOUS
11.1 Applicable Law andJurisdiction. ThisAgreementshallbegovernedbyand construedinaccordancewiththelawsofthe ProvinceofOntarioandtotheextentapplicable,thefederallawsofCanada.
11.2 EntireAgreement.ThisAgreementconstitutestheentireagreementbetweenthePartieswithrespecttothesubjectmatter hereof and supersedes all prior agreements, negotiations, discussions, undertakings, representations, warranties and understandingswhetherwrittenorverbal,betweentheParties.
11.3 Assignment.AgencyshallnotassignitsrightsorobligationsunderthisAgreementwithoutthepriorwrittenconsentofAir Canada,whichconsentmaybereasonablywithheldordelayedbyAirCanadainitssolediscretion.Anyassignmentshallbeat noadditionalcostorcharge(includingfortaxes)toAirCanada.
11.4 Performance.AlltravelservicesprovidedbyAirCanada,oranyofthecarriersidentifiedinthisAgreementappendices,are governedbylaws,regulations,internationalconventions,tariffsandconditionsofcarriage. Nothinghereinisintendedto abrogate,amend,enlargeoraltertheapplicabilityofsuchlaws,regulations,internationalconventions,tariffsandconditions ofcarriage.
11.5 Force Majeure. No Partywillbe responsiblefor non-performance or delays in performance caused by acts ofGod orby governmentalauthority,strikesorlabourdisputes,extremeweather,naturaldisasters,pandemic,epidemicsorquarantine restrictions,mechanicaldifficulties,embargooranyothercausebeyondthereasonablecontrolofthatParty.
11.6 Amendments.AirCanadareservestherighttoamend,changeorwithdrawatanytime,andforanyreason,anyoftheterms and conditions of the Agreement, including without limitation, the Incentive Payment, Time of Ticketing or participating carrierswithoutpriorwrittennotice.
11.7 IndependentContractors.TherelationshipbetweenthePartiesisinthenatureofindependentcontractors. Nothinginthis Agreement creates, nor shallbe construed to create, a joint venture, partnership, principal-agent or employer-employee relationship,oranyauthorizationforeitherPartytoactfor,representorbindtheotherPartyhereto.
11.8 BindingEffect.ThisAgreementshallenuretothebenefitofandbebindinguponthePartiesandtheirrespectivesuccessors andpermittedassigns.
11.9 UnenforceableProvisions.IfanyprovisionofthisAgreementisdeclaredbyacourtofcompetentjurisdictiontobeinvalid, illegalorunenforceable,thatprovisionshallbeseveredfromthisAgreementandtheotherprovisionsshallremaininfullforce.
11.10Waiver. ForbearanceorindulgencebyeitherPartyinanyregardshallnotconstituteawaiverofthetermorconditiontobe performed,andeitherPartymayinvokeanyremedyavailablehereunderorbylawdespitesuchforbearanceorindulgence.
11.11Counterparts. This Agreement may be executed and delivered in any number of counterparts (including via electronic signature,pdforfaxcopies),eachofwhichwhenexecutedanddeliveredshallbedeemedtobeanoriginalbutallofwhich takentogetherconstituteoneandthesameinstrument.
Time of Ticketing – Tour Code ACUSA
Section 13Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
11.12Scope. For the avoidance of doubt, this Agreement is not an agreement for transportation services, and no personal informationissharedpursuanttothisAgreement.ThisAgreement’sscopeis limitedtoIncentivePayments. Air Canada’s contractofcarriageisAirCanada’stransportationcontractwiththepassenger,andtheprocessingofthepassenger’spersonal dataunderthecontractofcarriagedoesnotconstituteacontractualrelationshipbetweenAirCanadaandAgency.Inanycase, each Party has implemented reasonable physical, technical, and administrative safeguards for personally identifiable passenger data to protect it from unauthorized or non-compliant disclosure, access, use, destruction, loss, damage or alteration,asapplicableforsuchParty’srespectiveobligationsunderapplicablelaws.
[Therestofthispageisintentionallyleftblank;Appendix1follows]
Time of Ticketing – Tour Code ACUSA
Section 14Time of Ticketing – Tour Code ACUSA
PointofSaleUSA: Firstticketing/outboundDecember12,2025 Lastticketingn/a
APPENDIX1–AirCanada’sBrandedTermsGuidelines
Itisnotpermittedtobidonanyvariations,languagevariations,combinations,misspellings,geo-targetingoranyPPCtargeting combinationsofanyAirCanadatrademarks,tradenames,servicemarks,corporatenames,sponsorlinksorURLsonanyPPCsearch engines. ThisprovisionalsoencompassesadditionalplatformsintegratedwithinthePPCsearchenginesuchasPPCadsshownon amobiledevice,tabletanddisplayprograms.(i.e.GoogleAdsense)
Somerestrictedkeywordsexamplesbelow:
Brand:
AirCanada,aircanada
Brandcombinations: AirCanadaflight,aircanadadeals,aircanadasePartnerales
Misspell AirCenada
Languagevariations:
エア·カナダ
Inadditionyoucannotuseanyvariations,combinationsormisspellingsofanyAirCanadatrademarksorURLsintheirPPCadcopy or display URL which includes the subdomain (e.g. www.aircanada.edreams.com<
YoumustincludethelistofAirCanadatrademarksasbroadnegativematchtoyourownpaidsearch(SEA,PPC)campaigns.